BirdEye is a SaaS platform reimagining the way customer feedback is used to acquire and retain connected customers by closing the loop between business reputation and customer experience. BirdEye provides real-time actionable insights via big data aggregation and social listening across 50+ review sites, all displayed on one centralized dashboard. BirdEye turns customers into advocates through review marketing, automatically distributing positive feedback to top review and social sites, enabling businesses to leverage excellent customer experiences to establish positive online presences and acquire new customers. Small business and enterprise alike face serious competition in new customer acquisition. Prospective customers overwhelmingly turn to online reviews and ratings before selecting a service or product — online reviews can make or break a business. The predominance of 3rd party review sites, along with freedom of speech, has shifted the balance of power from the business to the consumer. So much so that review sites have become venting (vs. remediation) platforms that adversely affect businesses by creating friction in acquiring new customers. Every business is looking for ways to retain existing customers and acquire new customers. Today, retaining existing customers requires a business to have easy direct access to what customers are saying and ability to address customer experience shortcomings in real-time. The best way to acquire new customers is through positive word-of-mouth and referrals from existing customers. To stay ahead of the pack, businesses need to rely on comprehensive competitive insights. BirdEye’s vision is to enable businesses to do well by doing good by their customers. Our goal is to recalibrate the playing field — the customer becomes a partner in the business’ success; customer interaction is focused on remediation, not venting; and the responsibility to grow the business is shared with existing customers. BirdEye is the leading Business Reputation Marketing (BRM) platform that enables businesses to see their bird eye view and improve upon that view to acquire new customers: • Online Presence — Create consistent business presence on 50+ sites • Authentic Reviews — Monitor 100s of review sites in one place, get feedback from customers in real-time, resolve customer experience issues quickly • Review Marketing — Expand reach and customer conversion by promoting best reviews on your website, social channels and search engines • Analytics and Benchmarking — Stay ahead of the pack by gaining actionable insights from your competitors’ customers BirdEye was founded in 2012 by alumni from Yahoo, Google, Amazon and Cisco. We’re a team of 60+ strong headquartered in Silicon Valley, with branches in Dallas, TX and Denver, CO. BirdEye powers 10M+ reviews and is trusted by 10,000+ businesses ranging from prominent F1000 brands to SMBs.
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