
Sparkcentral Stock
Sparkcentral empowers brands to deliver customer service via social channels like Twitter, Facebook, Instagram, Messenger, and WeChat.
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About Sparkcentral Stock
Consumers today engage with brands and companies on social channels by sending tweets and messages stating their customer service needs openly and publicly. Many companies choose to respond to these consumers via the same channels in order to address their concerns. The Sparkcentral Platform helps customer support teams manage large volumes of social inquiries in a streamlined and efficient manner. The platform pulls in the messages from these social channels and presents them to customer care teams via a secure agent console that automatically assigns the messages to the first available agent. Sparkcentral’s client roster includes Delta Air Lines, Emirates, Netflix, Nordstrom, Dropbox, Uber and T-Mobile. To learn more, visit www.sparkcentral.com The company’s client portfolio includes [Uber](https://www.crunchbase.com/organization/uber#/entity), [Dropbox](https://www.crunchbase.com/organization/dropbox#/entity), [Delta Air Lines](https://www.crunchbase.com/organization/delta-air-lines#/entity), [Netflix](https://www.crunchbase.com/organization/netflix#/entity), Jetblue, Discover, [Nordstrom](https://www.crunchbase.com/organization/nordstrom#/entity), and many others. Formerly known as TwitSpark, Sparkcentral was incorporated in 2012 and is based in San Francisco, California.
Investors
Jackson Square Ventures
Plume Design, Alto Pharmacy, Seismic, OfferUp, Demandbase, Strava, Upwork (Fka: Elance-oDesk), Centrify, CREXi, Sparkcentral
Split Rock Partners
Demandbase, Acquia, Code42, InsideView, Sparkcentral, janrain
Funding History
January 2012 | $1.1M |
---|---|
October 2013 | $4.5M |
January 2015 | $12.0M |
Management
Co-founder
Matthew Finneran
Founder & CEO
Davy Kestens
VP of Global Enterprise Sales
Marc Medrano
VP of Marketing
Sophie Vu
Press
Forbes - Jul, 17 2019
Why An Emoji Is Worth A Thousand Words In Customer Service- Feb, 18 2016
Now it's easier for customers to complain on Twitter- Feb, 2 2016
How Messaging Is Disrupting Business CommunicationEquityZen does not have an affiliation with, formal relationship with, or endorsement from any companies featured above. This profile is based on publicly available information and is intended to be informative in nature.
Some data provided by Crunchbase