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Sparkcentral Stock
Sparkcentral empowers brands to deliver customer service via social channels like Twitter, Facebook, Instagram, Messenger, and WeChat.
About Sparkcentral Stock
Founded
2011
Total Funding
17.6M
Industries
Software, Artificial Intelligence, Data and Analytics
Consumers today engage with brands and companies on social channels by sending tweets and messages stating their customer service needs openly and publicly. Many companies choose to respond to these consumers via the same channels in order to address their concerns. The Sparkcentral Platform helps customer support teams manage large volumes of social inquiries in a streamlined and efficient manner. The platform pulls in the messages from these social channels and presents them to customer care teams via a secure agent console that automatically assigns the messages to the first available agent. Sparkcentral’s client roster includes Delta Air Lines, Emirates, Netflix, Nordstrom, Dropbox, Uber and T-Mobile. To learn more, visit www.sparkcentral.com The company’s client portfolio includes [Uber](https://www.crunchbase.com/organization/uber#/entity), [Dropbox](https://www.crunchbase.com/organization/dropbox#/entity), [Delta Air Lines](https://www.crunchbase.com/organization/delta-air-lines#/entity), [Netflix](https://www.crunchbase.com/organization/netflix#/entity), Jetblue, Discover, [Nordstrom](https://www.crunchbase.com/organization/nordstrom#/entity), and many others. Formerly known as TwitSpark, Sparkcentral was incorporated in 2012 and is based in San Francisco, California.
Sparkcentral Press Mentions
Stay in the know about the latest news on Sparkcentral
Why An Emoji Is Worth A Thousand Words In Customer Service
Forbes • Jul 17, 2019
Now it's easier for customers to complain on Twitter
• Feb 18, 2016
Twitter launches customer feedback tool and direct message deep links for businesses
• Feb 18, 2016
Sparkcentral Launches the New Standard in Reporting for Social Customer Service
• Feb 18, 2016
Twitter Launches New Customer Service Feedback And Engagement Tools For Businesses
• Feb 18, 2016
Investors in Sparkcentral
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Sparkcentral Management
Leadership team at Sparkcentral
Co-founder
Matthew Finneran
Founder & CEO
Davy Kestens
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