Medallia is a customer experience management company. Founded in 2001, the company states that it is trusted by leading brands including Verizon, Macy’s, Sephora, Honeywell, Four Seasons, Sodexo, and Mercedes to improve customer experiences. Medallia’s Software-as-a-Service (SaaS) application aims to enable companies to capture customer feedback across Web, social, mobile, and contact center channels, understand it in real-time, and take action everywhere — from the C-suite to the frontline — to improve the customer experience (CX). Medallia is a Sequoia Capital backed, pre-IPO company with 98% customer retention and referencabilty. Medallia's leading SaaS Customer Experience Management offering aims to enable large Enterprises to achieve measurable business value in terms of increased customer loyalty, retention, and revenue growth. Medallia considers itself a technology company at heart, with employees who like to create and innovate, and it will continue to strengthen its technology core to bring new data collection, analytics, collaboration, mobile, social, and visualization capabilities into its solution.
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