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Zendesk Stock
On-demand helpdesk
About Zendesk Stock
Zendesk went public on June 3, 2015 and is listed under ZEN.
Zendesk provides an integrated on-demand helpdesk - customer support portal solution based on the latest Web 2.0 technologies and design philosophies.
The product has an elegant, minimalist design implemented in Ruby on Rails and provides seamless integration of the back-end helpdesk SaaS to a company's online customer-facing web presence, including hosted support email-ticket integration, online forums, RSS and widgets. This is unusual, because most SaaS helpdesk solutions focus exclusively on the backend helpdesk and treat the Web as an afterthought.
The system also leverages Web 2.0 ideas on the backend, such as tag based categorization throughout instead of the usual pre-defined drop down lists, RSS feeds for every customized view and a complete REST/JSON API for virtually every entity in the system.
Investors
Benchmark Capital
Uber, WeWork, Snap, Twitter, Domo, Nextdoor, One Medical, Prosper Marketplace, Quora, Minted
Fontinalis Partners
Lyft, 1Life Healthcare, Humatics, Zendesk, Elementum, Parkmobile
Goldman Sachs
WeWork, Alibaba, Spotify, Compass, Pinterest, Bloom Energy, Oscar Health, Automation Anywhere, Zymergen, AUTO1 Group
Index Ventures
Robinhood, Bird, Slack, Discord, Deliveroo, Pure Storage, ServiceTitan, Cockroach Labs, Scale AI, Coalition
Matrix Partners
Quikr, Fivetran, Sila Nanotechnologies, Salsify, Goat Group, Vectra, TechStyle Fashion Group, Quora, Gilt Groupe, CloudBees
Redpoint Ventures
Stripe, Pure Storage, Collective Health, Twilio, HashiCorp, DraftKings, MapR Technologies, Sonos, Looker, Zuora
Funding History
| June 2008 | $500K |
|---|---|
| August 2009 | $6.0M |
| December 2010 | $19.0M |
| September 2012 | $60.0M |
Management
Founder and CEO
Mikkel Svane
CPO
Alexander Aghassipour
Press
All Things D - Sep, 12 2012
TechCrunch - Aug, 17 2009
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