Intercom Stock
Customer Messaging Platform
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About Intercom Stock
Intercom offers a customer communication platform for teams in web and mobile businesses. The Company's platform enables teams in Internet businesses to communicate with their customers on their website, inside web, and mobile applications, as well as by email.
Intercom offers three products: Messages, Inbox and Articles. Messages allows companies to send targeted messages - email, push and in-app - that are triggered by time or user behavior. Inbox allows companies to manage conversions with leads and customers at scale, by assigning, replying and closing conversations across a company's website, app, email and social. Articles allows companies to create a help center for customer support.
The Company claims 30,000 businesses use their platform. The Company is headquartered in San Franscisco and has offices in London, Chicago, Dublin and Sydney.
Product Overview
Investors
500 Startups
Carbon Health, Talkdesk, Knotel, Innovaccer, Iterable, Twilio, The RealReal, Guideline, VTS, HomeLight
Bessemer Venture Partners
Swiggy, PharmEasy, BigBasket, Pinterest, Snapdeal, Sila Nanotechnologies, ServiceTitan, Toast, Hinge Health, Box
Iconiq Capital
Flipkart, Chime, Articulate, Relativity Space, Netskope, DocuSign, Fivetran, Zymergen, ServiceTitan, Procore Technologies
Index Ventures
Robinhood, Bird, Slack, Discord, Deliveroo, Pure Storage, ServiceTitan, Coalition, Cockroach Labs, Scale AI
Kleiner Perkins Caufield & Byers
Snap, AppDynamics, Spotify, Instacart, Stripe, Magic Leap, DoorDash, Bloom Energy, Slack, Brex
Social Capital
Slack, Relativity Space, Netskope, Box, BetterUp, Greenlight, Guild Education, Flutterwave, Palmetto Clean Technology, Groq
Funding History
| April 2013 | $8.5M |
|---|---|
| January 2014 | $22.7M |
| May 2015 | $35.0M |
| December 2015 | $50.1M |
| March 2018 | $125M |
Management
Co-founder and CEO
Eoghan McCabe
Co-founder and CTO
Ciaran Lee
Co-founder and CSO
Des Traynor
COO
Karen Peacock
Press
TechCrunch - Feb, 25 2020
Stonly grabs $3.5 million to make customer support more interactiveTechCrunch - Mar, 21 2019
How to develop a brand identity system (like Intercom)Irish Times - Nov, 14 2018
Intercom and KBC among new tenants for Irish Life buildingCustomer Think - Oct, 11 2018
Intercom Launches AI-Powered Chatbot to Answer Customers' Most Common QuestionsForbes - Jul, 31 2018
Business Chat Unicorn Intercom Makes Its Platform Play With New App Store Launchdocs - May, 1 2018
Intercom and SalesSeek CRM integration - Lead generation and salesIndependent.ie - Mar, 31 2018
Marrying tech and the art of conversation catapults Intercom to €1bn valuationchargify - Mar, 28 2018
How Innovative SaaS Companies Leverage Pricing And Packaging To Beat The CompetitionTechCrunch - Mar, 27 2018
Intercom raises $125 million to take on SalesforceCNBC - Mar, 27 2018
Intercom's fresh funding brings the customer engagement startup's valuation to $1.275 billionprweb - Jan, 10 2018
2017 SaaS Awards Announced - APPEALIE Honors 31 SaaS AppsTechCrunch - Jun, 28 2017
Intercom lands former Intuit exec Karen Peacock as its new COOEquityZen does not have an affiliation with, formal relationship with, or endorsement from any companies featured above. This profile is based on publicly available information and is intended to be informative in nature.
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