Sign Up Today and Learn More About Intercom Stock
Invest in or calculate the value of your shares in Intercom or other pre-IPO companies through EquityZen's platform.
About Intercom Stock
Founded
2011
Headquarters
San Francisco, CA, US
Total Funding
241M
Industries
Software, Sales and Marketing, Information Technology
Intercom offers a customer communication platform for teams in web and mobile businesses. The Company's platform enables teams in Internet businesses to communicate with their customers on their website, inside web, and mobile applications, as well as by email.
Intercom offers three products: Messages, Inbox and Articles. Messages allows companies to send targeted messages - email, push and in-app -Â that are triggered by time or user behavior. Inbox allows companies to manage conversions with leads and customers at scale, by assigning, replying and closing conversations across a company's website, app, email and social. Articles allows companies to create a help center for customer support.
The Company claims 30,000 businesses use their platform. The Company is headquartered in San Franscisco and has offices in London, Chicago, Dublin and Sydney.
Product Overview
Intercom Press Mentions
Stay in the know about the latest news on Intercom
These Ex-Googlers’ AI App Builder Is Now Worth $100M
peopleofcolorintech • Oct 02, 2025
The Top Conversational Marketing Software Vendors According to the FeaturedCustomers Fall 2025 Customer Success Report
einpresswire • Sep 30, 2025
Intercom cofounder says TikTok and 'The Social Network' led some founders to start companies for the wrong reasons
businessinsider • Sep 25, 2025
What is the H-1B visa and how will changes to the scheme affect 372 Irish workers in the US?
irishtimes • Sep 23, 2025
FinSight Ventures Launches $50 Million First-of-Its-Kind Index Fund for Generative AI Leaders
ffnews • Sep 19, 2025
Investors in Intercom
Discover investors in Intercom stock and explore their portfolio companies
Intercom Management
Leadership team at Intercom
Co-founder and CEO
Eoghan McCabe
Co-founder and CTO
Ciaran Lee
Join now and verify your accreditation status to gain access to:
- Intercom Current Valuation
- Intercom Stock Price
- Intercom Management
- Available deals in Intercom and all other companies with relevant Deal Offering documents
- EquityZen's proprietary data and insights, which may include
- Intercom Cap Table and Funding History by Share Class and Liquidity Preferences
- Intercom Revenue and Financials
- Intercom Highlights
- Intercom Business Model
- Intercom Risk Factors
- Intercom Research Report from SACRA Research
Intercom Key Facts
- Accelerated Revenue Growth and Strong Financials: Intercom has shown a significant positive shift in its financial performance, with its annual revenue reaching an estimated $343 million in 2024, reflecting a 24.7% year-over-year growth rate. This marks a notable reacceleration from the company's 10% growth in 2023. This is largely driven by the successful integration of AI-powered products like its AI agent, Fin, which has a usage-based pricing model, allowing the company to monetize customer efficiency gains.
- Strategic Pivot to an "AI-First" Platform: The company is cementing its leadership by strategically repositioning itself as an AI-first platform for customer service. The company has invested over $100 million in AI features and has been a pioneer in creating AI solutions that can handle a massive volume of customer queries. Its AI agent, Fin, is now resolving over a million support tickets per week, equivalent to the output of more than 6,500 human agents. This strategic pivot and investment in AI allow Intercom to offer a unique value proposition that is gaining traction with enterprises.
- Commitment to Transparency and Trust in AI: Intercom is strengthening its brand reputation by focusing on responsible AI practices. In March 2025, the company achieved ISO/IEC 42001 certification, the first international standard for AI management systems. This certification, along with the launch of new features that provide customers with more control over AI agent disclosure, demonstrates Intercom's commitment to building trust and transparency in its AI solutions. This focus on ethical and responsible AI is a key differentiator in a crowded market.
- Regulatory and AI Security Risks in Customer Service: Intercom, operating in sectors overlapping with telecommunications and AI-driven customer service, faces increasing industry risks, including evolving regulatory landscapes, especially around AI usage, privacy, and data security. The telecommunications industry’s shift toward AI integration brings security challenges such as smarter cyberattacks and trust issues with both customers and employees, which could similarly impact Intercom's AI-driven customer engagement products. Such risks could affect Intercom’s reputation and operational reliability if not managed proactively.
- Talent and Collaboration Risks Impacting Innovation: Competitive and operational risks arise from talent and skills gaps, a critical issue flagged in the telecom sector that extends to tech companies like Intercom. Industry leaders have pinpointed poor collaboration, missing skills, and cultural management as inhibitors to transformation and growth. This threat could hamper Intercom’s ability to innovate and scale effectively in a competitive AI-driven and SaaS market, especially amid rapid technological change and evolving customer expectations.Â
Trading Intercom Stock
How to invest in Intercom stock?
Accredited investors can buy pre-IPO stock in companies like Intercom through EquityZen funds. These investments are made available by existing Intercom shareholders who sell their shares on our platform. Typically, these are early employees who need to fund a life event – house, education, etc. Accredited investors are then offered the opportunity to invest in this stock through a fund, like those used by hedge funds serving large investors. While not without risk, investing in private companies can help investors reach goals of portfolio diversification, access to potential growth and high potential return. Learn more about our Guided Investment process here.
How to sell Intercom stock?
Shareholders can sell their Intercom stock through EquityZen's private company marketplace. EquityZen's network includes over 390K accredited investors interested in buying private company stock. Learn more about the easy and guided Shareholder process here.
If I invest, how do I exit my investment?
There are two ways to exit your private company investment on EquityZen's marketplace. The first is if the company has an exit event like an IPO, merger or acquisition. In that case, we will distribute the shares and/or cash to you directly. The second way is through an Express Deal on EquityZen, if eligible. An Express Deal allows you to sell your allocation of private shares in a given private company to another investor on EquityZen's marketplace. More information on Express Deals can be found here and exit information can be found here.
Why choose EquityZen?
Since 2013, the EquityZen marketplace has made it easy to buy and sell shares in private companies. EquityZen brings together investors and shareholders, providing liquidity to early shareholders and private market access to accredited investors. With low investment minimums through our funds and with more than 48K private placements completed across 450+ companies, EquityZen leads the way in delivering "Private Markets for the Public."
