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About Helpshift Stock
Founded
2011
Headquarters
San Francisco, CA, US
Total Funding
53.5M
Industries
Software, Data and Analytics, Professional Services
Helpshift is a mobile help desk, powering customer service for hundreds of mobile applications and increasing customer satisfaction for millions of mobile customers. Helpshift integrates seamlessly with mobile applications to offer businesses a new way to communicate and engage with customers in-app while reducing customer churn, support ticket volume, and overhead. Mobile development teams, from indie to enterprise publishers, can integrate Helpshift with three or less lines of code to provide customers with a full-featured support interface. Helpshift includes self-service support and algorithmic search features to reduce ticket volume, real-time notifications and messaging to drive and keep engagement in-app, and a mobile-first user experience that customers love. A web-based customer management dashboard increases multi-agent efficiency, provides a rich-media content management system, and comprehensive troubleshooting features like detailed user device information and embedded device screenshots.
Helpshift Press Mentions
Stay in the know about the latest news on Helpshift
Helpshift Performance Index: What Customer Service High Performers Do Differently
businesswire • Mar 13, 2019
Helpshift Moves Into New San Francisco Office Space to Accommodate Accelerated Growth — and More Community Events
businesswire • Jul 24, 2018
Chatbots Are Still Pretty Terrible
uk • Jun 06, 2018
Chatbots May Ease Consumers' Customer Service Concerns
retail • Jun 04, 2018
Helpshift Aims AI at Customer Service
foxbusiness • Mar 09, 2018
Investors in Helpshift
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Helpshift Management
Leadership team at Helpshift
Chief Executive Officer
Linda Crawford
Founder & Strategy
Abinash Tripathy
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