
Helpshift Stock
Customer services platform
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About Helpshift Stock
Helpshift is a mobile help desk, powering customer service for hundreds of mobile applications and increasing customer satisfaction for millions of mobile customers. Helpshift integrates seamlessly with mobile applications to offer businesses a new way to communicate and engage with customers in-app while reducing customer churn, support ticket volume, and overhead. Mobile development teams, from indie to enterprise publishers, can integrate Helpshift with three or less lines of code to provide customers with a full-featured support interface. Helpshift includes self-service support and algorithmic search features to reduce ticket volume, real-time notifications and messaging to drive and keep engagement in-app, and a mobile-first user experience that customers love. A web-based customer management dashboard increases multi-agent efficiency, provides a rich-media content management system, and comprehensive troubleshooting features like detailed user device information and embedded device screenshots.
Investors
Cisco Investments
Cohesity, Gong.io, Dremio, Moogsoft, Kustomer, Gainsight, Dynamic Signal, Innovid, ThreatQuotient, Helpshift
Intel Capital
One97, DataRobot, SambaNova Systems, DocuSign, Joby Aviation, MongoDB, Sprinklr, Synthego, Vectra, SiFive
Nexus Ventures
Delhivery, Snapdeal, Goodera, Rapido, ShopClues.com, Druva, Postman, Clover Health, H2O.ai, d.light design
Salesforce Ventures
Compass, Hopin, Snyk, Dropbox, Automation Anywhere, Gusto, Blend, Box, Domo, Highspot
True Ventures
Opendoor, Zymergen, Fitbit, Automattic, Handshake, InterVenn, Personal Capital, Madison Reed, Namely, 3D Robotics
Visionnaire Ventures
Funding History
October 2012 | $3.5M |
---|---|
June 2014 | $10.0M |
June 2016 | $23.0M |
November 2016 | $2.0M |
May 2019 | $15.0M |
Management
Chief Executive Officer
Linda Crawford
Founder & Strategy
Abinash Tripathy
Press
businesswire - Mar, 13 2019
Helpshift Performance Index: What Customer Service High Performers Do Differentlybusinesswire - Jul, 24 2018
Helpshift Moves Into New San Francisco Office Space to Accommodate Accelerated Growth — and More Community Eventsuk - Jun, 6 2018
Chatbots Are Still Pretty Terribleretail - Jun, 4 2018
Chatbots May Ease Consumers' Customer Service Concernsfoxbusiness - Mar, 9 2018
Helpshift Aims AI at Customer Serviceenterpriseirregulars - Oct, 25 2016
Secrets of a successful enterprise software startup founderavcj - Jun, 10 2016
Microsoft, Salesforce lead $23m round for India's HelpshiftTechCrunch - May, 19 2015
New Report On Apple’s App Store Algorithm Change Shows How Even A Minor Ratings Shift Affects Top AppsEquityZen does not have an affiliation with, formal relationship with, or endorsement from any companies featured above. This profile is based on publicly available information and is intended to be informative in nature.
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