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Dialpad Stock (DIAL)
Cloud-Based Business Phone System
Dialpad is a cloud-based communications platform driven by AI, designed to transform conversations into valuable insights and support teams in making informed calling decisions.
About Dialpad Stock
Founded
2011
Headquarters
San Ramon, CA, US
Total Funding
496M
Industries
Hardware, Software, Data and Analytics
Dialpad is a cloud-native AI-powered communication platform with the goal of streamlining customer engagement and team collaboration. The platform combines messaging, voice, and video into one app, using AI tools to provide real-time call insights, automated transcriptions, coaching features, and customer support enhancements. Dialpad's product suite covers a range of modern business communications needs such as customer service, sales outreach and business communications.Â
The company was founded by Craig Walker in 2011 and is headquartered in San Francisco, California. Notable investors include GV, Andreessen Horowitz, and Iconiq Capital.
Dialpad Press Mentions
Stay in the know about the latest news on Dialpad
T-Mobile expands T-Satellite with Starlink to power apps
newsismybusiness • Oct 03, 2025
T-Mobile’s Satellite Expansion Makes Popular Apps Work Without Signal
androidheadlines • Oct 03, 2025
T-Satellite takes Android apps to the stars with 'Satellite-ready' access on T-Mobile
androidcentral • Oct 02, 2025
T-Mobile’s Starlink-powered T-Satellite now works with more iPhone apps
9to5mac • Oct 01, 2025
Dialpad Recognized in 2025 Gartner® Magic Quadrant™ for Contact Center as a Service
morningstar • Sep 12, 2025
Investors in Dialpad
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Dialpad Management
Leadership team at Dialpad
Founder & Chief Executive Officer
Craig Walker
Founder & Chief Technology Officer
Brian Peterson
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Dialpad Key Facts
- Significant Financial Momentum and Strategic Acquisitions: In October 2024, Dialpad announced it had surpassed $300 million in Annual Recurring Revenue (ARR), cementing its market leadership. This financial milestone was paired with the strategic acquisition of Surfboard, a workforce management company, which allows Dialpad to expand its product offerings and provide a more comprehensive solution for enterprise clients.
- Pioneering AI with Proprietary Models and New Features: Dialpad is differentiating itself by focusing on proprietary AI models built on its unique conversational data. The company launched "DialpadGPT" and AI-powered tools like AI Recaps, which provide real-time coaching and insights for agents. It has also announced a new "Agentic AI" platform to deliver pre-emptive customer service, which positions it as a leader in next-generation AI-powered communications.
- Strategic Partnerships and Global Expansion: Dialpad continues to strengthen its global market position through key partnerships. The company extended its exclusive partnership with T-Mobile, a major U.S. wireless provider, and announced a new a multi-year partnership with Google Cloud, making its solutions available on the Google Cloud Marketplace. These collaborations bolster its market reach and provide access to a wider customer base.
- Operational Risk from Service Outages: A third-party report from June 2024 detailed a significant service disruption experienced by Dialpad users. The incident was attributed to a new feature deployment that had not undergone comprehensive testing. This type of outage is a major operational risk for a cloud-based communications company, as it can lead to frustrated customers, lost revenue, and an erosion of trust. For businesses that rely on these platforms for mission-critical operations, a history of such disruptions could be a major factor in their decision to switch to a more dependable provider.
- Ongoing Legal and Regulatory Scrutiny: Dialpad is involved in a class-action lawsuit filed in California federal court, alleging that its AI technology illegally "taps" and records calls without consumer consent. This case, filed in July 2025, specifically claims that Dialpad's AI surreptitiously processes and analyzes conversations, violating the California Invasion of Privacy Act (CIPA). This litigation and the broader trend of states adopting new regulations for AI and data privacy pose a significant legal risk and could lead to substantial financial penalties or operational restrictions.
- Dependency Risks: Dialpad’s extended partnership with T-Mobile, including AI-powered communication solutions and network enhancements leveraging T-Mobile's 5G infrastructure, positions Dialpad competitively through advanced AI features. However, the company faces high operational and competitive risks in delivering reliable AI-driven communication services that meet increasing enterprise demands and regulatory scrutiny on data privacy and AI usage. This partnership also highlights dependency risks on a single major operator for market reach and integration.
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