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ASAPP Stock (ASAP)
AI Customer Service Software
ASAPP is a research-based artificial intelligence software provider.
About ASAPP Stock
Founded
2015
Headquarters
New York, NY, US
Total Funding
513M
Industries
Software, Data and Analytics, Professional Services
ASAPP is a research-based artificial intelligence company that provides a platform of products for enterprise contact centers. Its offerings use generative AI to provide real-time guidance for agents, automate customer interactions across voice and digital channels, and deliver analytics on performance. The company's stated purpose is to apply its AI research to augment agent productivity and improve customer experience operations.
ASAPP Press Mentions
Stay in the know about the latest news on ASAPP
ASAPP Expands GenerativeAgent Platform to Redefine the Future of Customer Experience
globenewswire • Sep 17, 2025
ASAPP Expands GenerativeAgent
destinationcrm • Jul 25, 2025
ASAPP Expands GenerativeAgent with Powerful New Features to Advance AI for Contact Centers
morningstar • Jul 22, 2025
ASAPP Expands GenerativeAgent with Powerful New Features to Advance AI for Contact Centers
globenewswire • Jul 22, 2025
ASAPP Appoints Devidas Desai as Senior Vice President of Product Management
citybiz • May 23, 2025
Investors in ASAPP
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ASAPP Management
Leadership team at ASAPP
Chief Executive Officer
Priya Vijayarajendran
Chief Legal Officer
Jo-Anne Sinclair
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ASAPP Key Facts
- Leadership in Generative AI Product Innovation for Contact Centers: ASAPP has demonstrated a strong commitment to research and development, aiming to position itself as a leader by launching advanced, AI-native products for enterprise contact centers. The introduction of "GenerativeAgent," designed to fully automate up to 90% of customer interactions, and "Coaching," a feature that uses generative AI to analyze agent performance and provide real-time guidance, highlights the company's focus on groundbreaking innovation beyond simple chatbots.
- Industry Recognition and Proven Success with Major Enterprises: ASAPP's vision and technology have earned strong validation from both industry analysts and major corporate clients. The company was named as a leader in The Forrester Wave "Visionary" and its solutions have been successfully deployed by leading brands like JetBlue to significantly improve agent productivity and customer satisfaction.
- Intense competition from integrated Big Tech platforms: ASAPP faces a significant threat from technology giants like Microsoft, Google, and Amazon, who are embedding generative AI capabilities directly into their own widely-adopted enterprise ecosystems. For example, the launch and expansion of platforms like Microsoft Copilot for Service offers similar agent-assist features, creating a formidable challenge for ASAPP to convince large enterprises to invest in a separate, specialized platform when comparable tools are available from their existing strategic vendors.
- Pressure to justify high-cost solutions in a skeptical market: While AI is a priority, enterprises are increasingly scrutinizing the return on investment (ROI) from large-scale AI projects, with many struggling to capture tangible value. ASAPP must overcome this broad market challenge by proving its premium platform delivers significantly more value than lower-cost alternatives or in-house solutions, a difficult task when budgets are tight and decision-makers are wary of the gap between AI hype and real-world business impact.
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