Mindshare Technologies, Inc. provides software as a service based customer survey and enterprise feedback management solutions. The company provides hosted solutions for companies conducting data collection activities through telephone, Internet, text messaging, comment cards, mystery shopping, internal audits, and other data collection methods. It offers Mindshare Customer Connect, which provides information in the desired format; Mindshare Employee Connect, which provides information required to motivate, train, manage, and assist employees; Mindshare Coach, which guides unit-level managers to focus on important drivers of customer satisfaction; and Mindshare Text Analytics Suite, which automatically transforms clients’ customer comments into usable information. The company also provides Mindshare App, a mobile application that allows ground-level managers at retail outlets and call centers to immediately access, view, track, and take action on customer survey information as it is submitted; Mindshare Speech-to-Text, which transcribes audio survey responses into text comments; Mindshare Feedback Inbox, which helps in feedback organization; Mindshare Social Fusion, which helps in managing social media feedback; enterprise feedback management platform; and Outbound Dial, an automated callback service that gathers customer feedback to gauge the effectiveness of service interactions for call center and service industries. It serves various industries, including retail, food, salon, healthcare, travel, lodging, home service, financial services, insurance, automotive, cable companies, airlines, bus transportation, computer, government, education, entertainment, medical, non-profit, photography, restaurant, roadside assistance, supplies/stationery, telecom, tradeshows and events, utilities, and veterinarian services primarily in North America, Latin America, Asia, and Europe. Mindshare Technologies, Inc. was founded in 1996 and is based in Salt Lake City, Utah.
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