CallMiner Stock (CAL)

CallMiner provides speech analytics solutions for improving agent performance. With 14 years of industry leadership and over 2 billion hours of conversations mined, they are able to deliver exceptional value to customers by delivering highly effective, usable, and scalable speech analytics solutions. CallMiner helps businesses and organizations improve contact center performance and gather key business intelligence by automating their ability to listen to every customer interaction. Founders Gallino, LaCoursiere and Brown incubated CallMiner in 2002. Since then they've established a global footprint and have offices throughout the U.S. and U.K. CallMiner strives to maintain an organizational agility that allows them to adapt to the ever-changing needs of the market. Over 300 customer-requested features have been implemented into their products and their software services team brings extensive product knowledge and years of hands-on best-practice expertise to each customer engagement. CallMiner is agnostic to the source system that captures data, supporting integration with all market-leading call recorder, chat, and email systems and popular social networking sites.