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CallMiner Stock
CallMiner provides artificial intelligence-enabled speech and customer interaction analytics.
About CallMiner Stock
CallMiner provides speech analytics solutions for improving agent performance. With 14 years of industry leadership and over 2 billion hours of conversations mined, they are able to deliver exceptional value to customers by delivering highly effective, usable, and scalable speech analytics solutions. CallMiner helps businesses and organizations improve contact center performance and gather key business intelligence by automating their ability to listen to every customer interaction. Founders Gallino, LaCoursiere and Brown incubated CallMiner in 2002. Since then they've established a global footprint and have offices throughout the U.S. and U.K. CallMiner strives to maintain an organizational agility that allows them to adapt to the ever-changing needs of the market. Over 300 customer-requested features have been implemented into their products and their software services team brings extensive product knowledge and years of hands-on best-practice expertise to each customer engagement. CallMiner is agnostic to the source system that captures data, supporting integration with all market-leading call recorder, chat, and email systems and popular social networking sites.
Funding History
August 2004 | $2.0M |
---|---|
July 2006 | $10.0M |
September 2010 | $3.0M |
September 2010 | $4.0M |
October 2010 | $7.0M |
September 2012 | $6.5M |
February 2013 | $9.6M |
November 2013 | $2.0M |
July 2015 | $12.0M |
September 2015 | $16.0M |
January 2016 | $6.0M |
December 2016 | $3.0M |
June 2018 | $3.0M |
December 2019 | $75.0M |
Management
President & Chief Executive Officer
Paul Bernard
Chief Operating Officer
Adam Walton
Chairman & CTO
Jeff Gallino
Chief Financial Officer
Robert Lane
VP of Customer Success
Dean Vassiliou
SVP of Engineering, Product, and Cloud Services
Roderick MacQueen
Chief Marketing Officer
Eric Williamson
Head of Demand Generation
Bill Muller
Vice President of Artificial Intelligence
Richard Britt
Board Member
Brian Kim
SVP of Sales & Business Development
Tom Wendt
Sr. Director of Human Resources
Tracy Ryan
Board Observer & past Board of Directors
Dan Rua
Vice President Research
Michael Dwyer
Vice President of Product
Bruce McMahon
Member of the Board of Directors
Bob Davoli
Controller
Michael Wynne
Board Member
Steve Chambers
Vice President of Marketing
Scott Kendrick
Chief of Staff
Debbie Peterson
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