The digital transformation of the contact center has begun. More and more businesses are realizing that customer service can be a strategic advantage or, in some cases, a matter of survival. To meet this challenge, forward thinking leaders are retooling their businesses to appeal to the new era of device enabled consumers. They are focusing more attention on the actual conversations going on between agent and customer to learn how to grow their business. And they run lean, increasing service options while optimizing costs. Spoken Communications offer these businesses Spoken ConversationCenter, the first conversation-centric solution for the contact center. Spoken ConversationCenter provides a single AI enabled platform for channeling, managing and analyzing digital conversations – including voice, thanks to TrueMeaning, Spoken’s patented real-time digital voice channel. Spoken ConversationCenter let’s service providers meet the demands of the modern digital consumer now and in the future, while optimizing service delivery costs with AI, Big Data and cloud first performance. Spoken Communications is the leading innovator of cloud-based contact center solutions for global enterprises. We operate at the cutting-edge of the industry, where Speech Recognition, Artificial Intelligence and Machine Learning come together to drive better outcomes for our customers and their customers.
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