Pindrop Security provides call center software for voice authentication and anti-fraud purposes. Pindrop aims to authenticate customers and detect fraud throughout a call at a contact center and provide identity confirmation for connected devices. Through Phoneprinting, Pindrop analyzes over 1,300 audio factors to determine characteristics such as true device type, geo-location, and carrier. Through Deep Voice Biometrics, Pindrop claims to automatically verify identity on subsequent calls. Through Behavior Analysis, Pindrop states that it is able to detect robotic dialing and account takeover patterns.
Pindrop, a privately held company headquartered in Atlanta, GA, was founded in 2010 and is backed by Andreessen Horowitz, Citi Ventures, Felicis Ventures, CapitalG, GV, and IVP, among others.
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