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Helpshift Stock

Customer services platform

Founded

2011

Notable Investors

Salesforce Ventures

Headquarters

San Francisco CA, US

Total Funding

$53.5M

About Helpshift Stock

Helpshift is a mobile help desk, powering customer service for hundreds of mobile applications and increasing customer satisfaction for millions of mobile customers. Helpshift integrates seamlessly with mobile applications to offer businesses a new way to communicate and engage with customers in-app while reducing customer churn, support ticket volume, and overhead. Mobile development teams, from indie to enterprise publishers, can integrate Helpshift with three or less lines of code to provide customers with a full-featured support interface. Helpshift includes self-service support and algorithmic search features to reduce ticket volume, real-time notifications and messaging to drive and keep engagement in-app, and a mobile-first user experience that customers love. A web-based customer management dashboard increases multi-agent efficiency, provides a rich-media content management system, and comprehensive troubleshooting features like detailed user device information and embedded device screenshots.

Investors

Funding History

October 2012$3.5M
June 2014$10.0M
June 2016$23.0M
November 2016$2.0M
May 2019$15.0M

Management

Chief Executive Officer

Linda Crawford

Founder & Strategy

Abinash Tripathy

Press

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