Because 21st century consumers are different. They are from 18 to 80 years old, expect the brands they love to recognize them, and to be able to communicate with your agents over all channels – all the time. Yet most customer service products on the market today are case management tools designed decades before the iPhone, social media and modern messaging apps. It’s time for a 21st century customer experience. One where your customers feel you have their best interest at heart.
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