Acquired

Klaus Stock

Klaus is a customer service quality management app for running an effective QA process, coaching agents and boosting customer retention.

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About Klaus Stock

Klaus is a conversation review tool that improves customer service quality by making internal feedback easy and systematic. It also integrates with your help desk, good for improving the quality of answers and onboarding new agents. They also connect to your favorite help desk solution and saves time on fumbling around with spreadsheets and coming up with the review system. The company's platform focuses on managing an efficient quality assurance process, coaching agents, and increasing customer retention. It also offers a technology that improves customer service quality by making internal feedback systematic, enabling companies to have less complicated customer interactions. Klaus is based on August 9, 2017 by Kair Käsperand Martin Kõiva in Tallinn, Estonia.

Funding History

July 2019$1.9M
September 2020$5.4M
September 2022$12.0M

Management

Co-Founder & CRO

Kair Käsper

Co-Founder and CEO

Martin Kõiva

CTO

Joonathan Mägi

Head of Product

Valentina Thörner

Head of Marketing

Merily Leis

Investor

Aleksi Partanen

Board Member

Lauri Lehtmaa

Board Observer

Staffan Helgesson

Press

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