ASAPP Stock
AI Customer Service Software
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About ASAPP Stock
ASAPP is a research-based artificial intelligence software provider. The company provides customer care and sales agents with a platform that aims to help guide them through customer calls. ASAPP's software does not aim to replace human call center agents but instead sends agents real-time suggestions of what to say in response to customers’ comments.
ASAPP was founded in 2015 by Gustavo Sapoznik and is headquartered in New York City. The company has offices in New York, Silicon Valley, Buenos Aires, London, and Bozeman. Notable investors include Dragoneer Investment Group, Fidelity Management, and Research Company, and Emergence Capital Partners.
Investors
40 North Ventures
Bienville Capital
Dragoneer Investment Group
Flipkart, Spotify, Databricks, Airbnb, Instacart, Chime, DoorDash, UiPath, Lacework, Nubank
Emergence Capital Partners
Gusto, project44, Box, Welltok, ASAPP, Ironclad, Sendbird, Bill.com, DroneDeploy, GroundTruth
Euclidean Capital
Fidelity Management and Research Company
goPuff, Nuro, Bolt, Caris Life Sciences, Relativity Space, Deliveroo, Farmers Business Network, Checkr, ASAPP, Freenome
HOF Capital
Flutterwave, ASAPP, Unqork, MoonPay, Starship Technologies, DuckDuckGo, HeadSpin, Inc., Epic Games
Invicta Growth
March Capital Partners
Forter, ASAPP, Unqork, SparkCognition, Immuta, Earnin, Heal, Nile, Descartes Labs
Telstra Ventures
Box, ASAPP, CrowdStrike, BigCommerce, Trifacta, Incorta, Skillz, OpenGov, Airspace Technologies, vArmour
Vast Ventures
ASAPP, Tala, Diamond Foundry, Zocdoc, Eight Sleep, OpenX, BarkBox, SafeGraph
Funding History
| December 2015 | $8.4M |
|---|---|
| December 2015 | $62.0M |
| August 2018 | $197M |
| April 2021 | $121M |
| August 2023 | $125M |
Management
Chief Executive Officer
Gustavo Sapoznik
Chief Financial Officer
Tim Stone
Press
salestechstar - Aug, 2 2023
ASAPP Launches CoachingAI, A Generative AI Product to Fully Automate Quality Assurance for 100% of Contact Center Interactionssalestechstar - Jul, 26 2023
ASAPP Launches GenerativeAgent to Automate the Majority of Contact Center Interactionseinpresswire - Jul, 20 2023
Lake View Credit Union launches innovative ASAPP OXP™ ECM capabilitiessalestechstar - May, 9 2023
ASAPP Launches Generative AI AutoAssist to Provide Real-Time Assistance for Contact Center Agentsglobenewswire - Oct, 13 2022
ASAPP Expands World-Class Engineering Team with New India Officeitbrief - Jul, 1 2022
Customer service agents don't want to return to contact centresprotocol - Jul, 1 2022
AI-powered contact centers could define the next wave of globalizationfortune - Jul, 1 2022
Why businesses are buzzing over transformers360magazine - Jul, 1 2022
85% of contact center employees seek shift to permanent WFHcustomerservicemanager - Jun, 10 2022
ASAPP Automating 70% of Customer Service Agent Digital Messages with New AI Servicedashnetwork - Jun, 10 2022
Helping Agents Respond to Inquiries Via Automation and AIcontactcenterpipeline - Jun, 9 2022
Filling The Performance Gapsforbes - Jun, 9 2022
AI 50 2022: North America’s Top AI Companies Shaping The Futurecontactcenterpipeline - Jun, 9 2022
Changing the Business Experienceusatoday - Jun, 9 2022
Customer service workers endure abuse, threats, from hostile callers, report saysspeechtechmag - Jun, 9 2022
ASAPP Intros Pre-Trained Speech Models for Conversational AIdashnetwork - May, 25 2022
ASAPP Launches AutoSummary Service API to Enable Automatic Call Center Functions360magazine - Mar, 24 2022
ASAPP chief experience officer reflects on what he learned on the front lines as an agentcxtoday - Mar, 24 2022
ASAPP Report Reveals Contact Centre Agent Challengesdestinationcrm - Mar, 24 2022
Contact Centers Need to Do More to Keep Talentorissapost - Mar, 24 2022
This is how AI is disrupting call centresfirstpost - Mar, 24 2022
News study finds 36% call centre agents have been threatened with violencemedium - Mar, 24 2022
How To Beat Google and Facebook in the War for AI Talentaibusiness - Mar, 24 2022
ASAPP’s Ryan McDonald: Augmenting customer service with AIanalyticsindiamag - Mar, 24 2022
Inside ABCD, A Dataset To Build In-Depth Task-Oriented Dialogue Systemsprotocol - Mar, 24 2022
Why Asapp hired a Microsoft vet to run its customer-experience techcustomerservicemanager - Mar, 24 2022
Top 3 Reasons Why Call Centre Workers Have One of the Highest Turnover Ratesdlvr - Mar, 24 2022
Contact center intelligence provider Cresta hits $1.6B valuation. Cresta competitors include Balto, ASAPP, CallMiner, Cogito, Forethought, Uniphore, and Observe.ai.kdnuggets - Mar, 24 2022
How a Level System can Help Forecast AI Costsmarktechpost - Mar, 24 2022
Exclusive Talk with Ryan McDonald: Chief Scientist at ASAPPbloomberg - Mar, 24 2022
Microsoft, Salesforce Battle to Revitalize Customer Servicebdtechtalks - Mar, 24 2022
How to succeed as an ML research scientist in task-oriented dialoguemedium - Mar, 24 2022
Women Of The C-Suite: Rachel Knaster Of ASAPP On The Five Things You Need To Succeed As A Senior Executivemarktechpost - Feb, 20 2022
ASAPP AI Researchers Propose a Family of Pre-Trained Models (SEW) for Automatic Speech Recognition (ASR) Significantly Better in Performance-Efficiency Than the Existing Wav2Vec 2.0 Architecturetechrseries - Dec, 17 2021
TaskUs Partners With Artificial Intelligence Provider ASAPP to Offer a Customer Experience of the Futuresiliconangle - Jul, 27 2021
ASAPP’s CLIP dataset helps train AI to read clinical notes more efficientlybuiltinnyc - Jun, 3 2021
ASAPP Raises $185M to Improve Customer Service Calls With AIsearchenterpriseai - Jun, 3 2021
Addressing 3 infrastructure issues that challenge AI adoptionprotocol - Jun, 3 2021
Tony Bates hears the call: Cisco, Skype veteran looks to remake Genesys for the cloudwomenwhocode - Jun, 3 2021
Above the Glass: What It Takes to Embrace the Future of Workcxtoday - Jun, 3 2021
How Speech Recognition is Accelerating the Enterprisebuiltin - Jun, 3 2021
The Key to Remote Collaboration Between Product Managers and Engineersforbes - Jun, 3 2021
Meet The AI Designed To Help Humans, Not Replace Themmartechcube - Jun, 2 2021
ASAPP named a 2021 Cool Vendor in CRM Customer Servicewp - May, 31 2021
Asapp releases dataset to help develop better customer service AIreuters - May, 19 2021
Call center AI firm ASAPP raises $120 mln, valued at $1.6 blnsiliconangle - May, 19 2021
New $120M round doubles AI startup ASAPP’s valuation to $1.6Bzpr - May, 19 2021
AI call center automation company Asapp raises $120Mprotocol - May, 10 2021
Pypestream wants to kill the call center for goodcxbuzz - Mar, 29 2021
DISH Chooses ASAPP For Its Customer Experience Performance Platformaithority - Jan, 28 2021
JetBlue Selects ASAPP Artificial Intelligence Platform for Customer Experience Transformation360magazine - Jan, 25 2021
ASAPP CMO explains how AI can help firms learn from their best-performing service agentsey - Jan, 25 2021
EY announces alliance with ASAPP to help transform customer experience in the digital agealtassets - Jan, 19 2021
March Capital keeps up strong fundraising pace despite pandemic by closing $450m Fund IIIcontactcenterpipeline - Jan, 3 2021
Inside View: Michael Lawder, Chief Experience Officer, ASAPPwsj - Oct, 2 2020
Ford CFO Tim Stone to Leave Companyneurons - Jul, 6 2020
The Top 25 Enterprise Software Startups To Watch In 2020forbesindia - Jun, 26 2020
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